For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele. Our team of more than 700 aviation specialists is entirely devoted to the satisfaction of our clientele
The Customer Flight Support department (CFS) is responsible for the planning and the coordination of the Company’s flights worldwide. You will work in close connection with internal operational and non-operational departments as well as external suppliers to coordinate all necessary framework in order to deliver an optimal service to our clients.
Your duties will be to:
Communicate and coordinate flights with customers and Company’s departments
Liaise with different suppliers for any additional services linked to flights such as limousine, helicopter or other services
Develop and make decisions of short-term alternatives according to frameworks and company’s procedures
Evaluate and anticipate the economical and operational aspects
Monitor all relevant processes
Work in shifts (including weekends and nights)
Knowledge:
Service and customer oriented, preferably with previous experience in the Luxury industry from a customer service perspective.
Solution-oriented, you are able to prioritize and work in a team
Excellent ability to manage delicate situations with diplomacy and empathy
Very good communication skills
Able to cope with heavy workload
• A previous experience in business aviation would be advantageous • Excellent English skills both written and spoken. French is an asset as well as other languages • Good IT skills (MS Office, web and relational database systems)
