For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele. Our team of more than 700 aviation specialists is entirely devoted to the satisfaction of our clientele.
To meet the needs of our constantly growing company, the IT department is currently seeking to hire a full-time Application Support Engineer.
The Application Support Engineer provides technical support regarding a spectrum of software used within Global Jet Luxembourg. The candidate will collaborate with other IT team members, as well as on-site and mobile users.
The Application Support Engineer is promoting technology to users to improve business performance and strategy. Helping users to understand the essence of the company platforms and how to benefits form their full power is the key mission of the Application Support Engineer. To that extend she/he will create and maintain manuals and tutorials, she/he will organise group or individual training sessions and will assist the users in building business applications with available building blocks.
This duty involves using one’s complex problem-solving skills to brainstorm software solutions based on in-house solutions and building blocks.
As the first line of defence, the application support engineer will investigate to find the root cause of an application malfunction and escalate to software providers or internal development team when necessary.
• Working knowledge of Low-code platforms, databases & basic network configuration
• Working knowledge of Sharepoint, Power Platform and Microsoft Office
• Working Knowledge of IT Hardware and Software
• Ability to learn and master corporate-specific software
• Complex problem solving
• Rational mindset
• Ability to diagnose & address application issues
• Good organizational skills and a keen attention to detail
• Minimum 3 years of experience in a similar position
• Written and verbal communication skills in English and French
Feel free to contact us to get more information on this position and send us your application at: firstname.lastname@example.org